D&D Wheelie Bin Cleaning Services — Wirral
These Terms and Conditions constitute a binding contract between D&D Wheelie Bin Cleaning Services ('the Company', 'we', 'us', or 'our') and the customer ('you' or 'Customer').
By booking our services through any means of communication, including telephone, email, or our online booking system, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Unless expressly agreed in writing by the Company, these Terms and Conditions shall supersede any other terms proposed by the Customer. No modification or variation of these terms shall be valid unless approved in writing by the Company.
The Company shall collect and retain the following customer information: name, address, telephone number, and email address. This information is stored securely in accordance with applicable data protection regulations.
Your personal information is used exclusively for service provision and will not be shared, sold, or transferred to third parties under any circumstances. Should you discontinue our services, your information will be promptly removed from our system.
By engaging our services, you consent to being contacted by the Company via telephone or email for service-related communications.
The Company may contact customers with company updates, promotional offers, and information regarding competitions. You consent to receive such communications via email or telephone as part of this agreement.
The Company agrees to provide professional wheelie bin cleaning services at the agreed frequency and cost. Service frequencies available include:
Initial cleanings require extensive time and effort due to accumulated buildup. Customers who cancel regular services within the first 12 scheduled cleans will incur a cancellation fee of £14, payable within 7 days.
Subscribing to regular cleaning services with the intent to cancel immediately after the initial clean is considered service misuse and subject to the £14 one-off fee, payable within 7 days.
The Company endeavours to clean wheelie bins on the same day as municipal waste collection. In exceptional circumstances beyond our control, cleaning may be postponed. We will complete services at the earliest available opportunity.
Customers are responsible for notifying the Company if their waste collection occurs on a day other than their regular schedule.
Changes to service frequency or bin quantities must be communicated via telephone or email. Payment adjustments must be completed before service modifications take effect.
Services continue on an ongoing subscription basis until explicitly cancelled. Charges apply regardless of whether bins are placed out for cleaning on scheduled collection days.
When municipal waste has not been collected and remains in bins, service may be refused or postponed. The Company does not provide waste removal services under any circumstances.
Bins contaminated with hazardous materials including wet paint, unbagged animal waste, or harmful chemicals will not be cleaned. Customers must immediately alert the Company to any hazardous materials present.
The Company maintains a zero-tolerance policy regarding abuse directed at our staff or company, whether communicated directly, indirectly, or online. Any abuse or defamatory statements will result in appropriate legal action.
Should you have concerns regarding staff behaviour, please contact our office on 0151 374 0205. We will investigate thoroughly and provide the outcome of our review.
Full service fees apply if we cannot access your bins due to circumstances within your control, including locked bins, obstructed pathways, or vehicle blockages.
If your bin has not been collected by the council on its scheduled collection day, it is the customer's responsibility to notify us once the council has collected it so we can arrange cleaning. If we are not notified, we are unable to guarantee the service will be completed that cycle.
The full service fee applies regardless of whether you notify us or not. Failure to notify us of a delayed council collection does not entitle the customer to a refund or credit for that visit.
We may attempt to reschedule cleaning for the same collection day or prior to the next scheduled service, subject to operational constraints. The original service charge applies regardless of rescheduling availability.
The Company observes an annual holiday closure from 23rd December to 2nd January (inclusive). No services will be performed during this period. Regular service schedules resume on 3rd January.
Please be aware that Direct Debit and PayPal subscription payments continue to be collected as normal during the holiday closure period. This is intentional — the closure is factored into our annual pricing structure, meaning our prices already account for this period. No additional charges are applied and no refunds are issued for the closure period.
Customers relocating within the Wirral service area may transfer remaining service credits to their new address. Please notify us via email as soon as possible with your new location details.
Customers relocating outside the Wirral service area must notify us via email immediately. Refunds for unused credits cannot be provided for relocations outside our service area.
Failure to notify us of relocation will result in continued service at your previous address, for which no refunds will be issued.
Services must be booked via the 'Book A Clean' link at www.wheeliebincleaningwirral.com. Accepted payment methods:
Customers will not be added to service routes until a payment method is established.
Initial Direct Debit collections occur 4–5 working days after booking. Failed payments will be retried twice. After two failed attempts, customers must arrange alternative payment for the missed amount.
PayPal subscriptions are charged on the booking date and at the selected frequency interval. Failed payments are retried after 5 days, then again after an additional 5 days. After two failed attempts, the subscription is automatically cancelled.
Payment cancellation indicates service termination. Customers with remaining credits at cancellation will have those credits honoured rather than refunded.
Existing customers may renew credits by telephoning 0151 374 0205 or via the 'Pay My Bill' option on our website. Customers receive notification via door slip on their final scheduled clean.
Our service vehicles are equipped with GPS tracking systems for route optimisation and timely service delivery. This monitors vehicle location only and is not used to track individual employee movements.
Selected vehicles are equipped with forward-facing dashboard cameras for accident prevention and insurance purposes. Cameras operate only during vehicle operation and do not record customer property or individuals. All footage is securely stored and accessed exclusively by authorised personnel.
The Company maintains comprehensive insurance coverage for all services provided. Proof of insurance, including Public Liability coverage, is available upon request.
If you are not fully satisfied with our service, please contact us within 24 hours of service completion and we will gladly re-clean your bins at no additional charge.
Certain persistent stains caused by permanent dyes or chemicals may not be fully removable. We will discuss such situations transparently and offer alternative solutions.
By engaging the Company's services, the Customer acknowledges acceptance of these Terms and Conditions.
These Terms and Conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.
The Company reserves the right to amend these Terms and Conditions without prior notice.